Thursday, November 28, 2019
Introduction to personal development in health and social care or childrens and young peoples setting free essay sample
The duties and responsibilities of my own role include treating others with respect, the effective communication between both patients and my colleagues, and, the safety and comfort of patients. I provide patients with a Ã¢â¬Ëhelping handÃ¢â¬â¢ by assisting them when necessary. I also help others by observing and reporting any concerns to my line manager. I do not impose my own views upon patients as I hold a non-judgemental attitude in my approach to work and I am always aware of and actively listen to any concerns and/or issues that patients have. Standards that influence the way my role is carried out include following organisational policies, for example, Code of Conduct, Professional Boundaries, Confidentiality Policies, Regulations, Minimum Standards, National Occupational Standards and all legal requirements. Being aware of own personal attitudes and beliefs, being open and understanding to others attitudes and beliefs and respecting the differences between own and others Being able to reflect on own work activities. We will write a custom essay sample on Introduction to personal development in health and social care or childrens and young peoples setting or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Reflecting on your own work activities is an important way to develop knowledge, skills and practice as you need to be able to identify and understand any possible discrepancies between your own work practice, and, organisational and legal practice in order to update yourself on any information that you are not aware of so that you can complete your position to the best of your abilities, following all legal and professional boundaries. I am continuously assessing how well my own knowledge, skills and understanding meet professional standards by reflecting on my own work activities using the above skills and sources of support. I have reflected on my work activities in the past by reporting to my supervisor any issues after I have taken time to assess situations of professional boundaries and codes of conduct. Be able to agree a personal development plan. Sources of support that may be available to me in my work environment may include informal support from work colleagues, formal support from courses attended, and, supervisors and/or managers, organisational policies and procedures and support from outside resources such as and internet and local councils. In order to draw up a personal development plan I would amongst other activities, agree objectives for development, propose activities needed to meet the objectives, and agree timescales needed to review and meet the objectives proposed for the plan. Those involved in the plan should involve the individual, supervisor/manager/employer, and, other professionals if necessary. I have contributed to, and will continue to do so, to a personal development plan on myself whilst aiming to complete my NVQ Level2. Be able to develop own knowledge, skills and understanding. I am improving my skills and knowledge by reading information on, and, completing my NVQ2. I have reflected on what I am going to write in this unit and have therefore remembered what I have written so my knowledge, skills and understanding of the subject has improved. Feedback from others has developed my knowledge and skills as I am aware of actions I need to take in order to increase my knowledge of the subject. I will record my progress, in my development plan in this NVQ, as I am completing it.
Monday, November 25, 2019
Origins of Slavery in Virginia essays Slavery in Virginia was a trend that spread throughout the state. Many factors made slavery possible in Virginia. Some key factors that lead to the development of slavery was the supply of labor, the cost of labor, the life span of colonist, the fear of lower class rebellion, the legal structure, and racism. The supply of labor in Virginia before the 1660s was mostly done my indentured servants. Indentured servants were males usually under 25, single, and lacked land in England and came to America for a new beginning. Indentured servants contracts usually lasted three to five years and occasionally seven in some cases. Many indentured servants were treated poorly and often abused. These indentured servants would often write back to their home in England tell of their horrific treatment that was bestowed upon them. A shortage of indentured servants was also brought about by the Plague of 1665 which devastated the English population along with London Fire the following year which created a new need for workers of all kinds to rebuild the capital. For these many reasons, the supply of indentured servants fell while the demand for labor rose. Another factor that lead to the development of slavery was the cost of an African slave compared to an indentured servant. A landowner had to buy an indentured servant every few years to take the place of another indentured servant due to their contract expiring. A slave, on the other hand, was bought and could provide many years of service because they could not be freed after a few short years of service. In fact, many slaves had children that were born into slavery which was free labor for the landlord. For many planters it only made sense, economically, to buy slaves. The life expectancy in the area around Virginia increased due to sturdier dwellings and more stable living conditions. This further motivated planters to move away from ...
Thursday, November 21, 2019
Styles of Communication and Conflict Resolution - Research Paper Example To avert conflicts and optimize on their potential to deal with the problematic situations in the best possible manner in an organizational setting, it is imperative that both managers and team members are aware of the various styles of communication. The fundamental requisite of avoidance of conflicts everywhere in general and workplace in particular is to have empathy for the other peopleÃ¢â¬â¢s perspectives. People who believe that they are neither superior nor inferior to their colleagues at the workplace are able to keep their interactions free of negative influences. This paper explores different styles of communication and discusses the secrets of effective communication which is the fundamental prerequisite of conflict resolution. Continuums of Communication Styles According to M. R. Hammer, there are two continuums along which the communication styles about conflict lie. The first continuum is about the way people express their disagreements. In the indirect style, people tend to give other people clues about their opinions, and try to elaborate them with the help of metaphors or stories. This is called as the indirect style. The direct style lies at the opposite end of the very continuum. In the direct style, people overtly express their views so that the other person exactly knows what the point of concern is. There is a lot of difference between the body language of the direct and the indirect speaker (Hammer, 2005). While the indirect speaker tends to make use of subtle messages, the direct speaker confronts the other person by looking into the eyes. The second continuum is the continuum of expressiveness. Certain people express their emotions very overtly. These people are known as extroverted. They have very expressive faces as well as body language. People that lie at the opposite end of the continuum of expressiveness generally remain quiet, and are very introverted. They are very reserved, and do not feel comfortable or like to share their v iews with others, particularly to an unfamiliar group of people. Styles of Communication There are several styles of communication (CEDA, n.d.) which include but are not limited to accommodation style, discussion style, dynamic style, and engagement style. The different styles of communication emerge from different combinations of the levels of disagreement and expressiveness. They are discussed below: Accommodation Style People who have the accommodation style of communication are generally introverted, and want to control their emotions. They make effort to save the relationship from being tarnished by conflicts by using metaphors and such other techniques. Discussion Style People having a discussion style of communication generally control their emotions, but do convey their disagreement to the other person in clear words and understandable manner. To add weight to their opinions, they make use of objective facts. Dynamic Style People that have a dynamic style of communication op enly express their distress, though they tend not to talk about the underlying cause of distress overtly. The argument structure in the dynamic style of communication is associative, and mediators are required to facilitate the discussion. Engagement Style People that have an engagement style of communication express their feelings freely. Passion reflects in their
Wednesday, November 20, 2019
Innovation (iPhone 3G S) - Essay Example about change in our society and without change the society would cease to exist because there has to be continuous improvement and people should have the urge to become better day by day. There are different levels of innovation or different degrees of innovation; the most basic kind is Incremental Innovation which is innovation by adding minor features to products that already exist, the second level of innovation is. (Bessant, 2007) Radical Innovation which is basically where development of new services takes place or a different way of delivering a service is sought out, the last but the most extreme level of innovation is Discontinuous Innovation where the product or services that are developed have a completely new technology that drives them. Just like there are different degrees of innovation there are different forms of innovation as well, Product innovation relates to the improvement of existing products and services, process innovation relates to the new processes that have been developed for use within organizations, position innovation is when an existing product is introduced to a new group of customers and last but not the least there is paradigm innovation which has to do with development of new services for new groups of users ( Bessant 2007). There are different sources of innovation as well, one major source that is now being recognized is the End User Innovation where companies or individual develop new products or modify existing ones because the ones that are available in the markets are not able to fulfill their needs and hence the fill in the required gap by themselves. The second source of innovation is the Manufacturer Innovation which is where an innovative product or service is developed in order to sell and earn a profit on the sales of the product or the service. (Bijker, 1992) Innovation management is a tool that has to be used in each and every company because ideas seem to stem from everywhere customers, employees and even
Monday, November 18, 2019
Linguistics - Essay Example The paper throws light on language as a device for communication, which gives people a means of comprehending each other. According to some English dictionaries the word Ã¢â¬Å"ainÃ¢â¬â¢tÃ¢â¬ is considered inappropriate. However, words are not described by short, clever explanations but are defined by the experiences of the listening. Language is known to change frequently. It is sometimes difficult to comprehend someone who uses terms, words or phrases that you have never heard before. The descriptive approach suggests that people should study language as it is rather than taking the models of language and enforcing them on people. As linguists affirm that the need of updating language manuals and dictionaries is becoming more vital. This materializes since new technologies, ideas, concepts, and new styles of communication and words shape themselves within the people and supplant older ones. Industries and sciences develop new concepts and technologies daily. Therefore, they ou ght to be and are being mirrored in our day-to-day language, acknowledged in our daily life. Particular words change their connotation; some become obsolete, others gain new meanings which are diverse from earlier ones. Alterations such as the creation of new words, concepts and ideas are not happening in some specific language, but in most of the languages in the world. Descripts suggest there is a need to study and understand words and languages or in other words describe them. (Rogers, p. 81). Supporters of descriptive approach claim that it is imperative to know them, notice, contemplate and become used to the vicissitudes. Not only does the industry influence the language, but the language is also influenced by it too. In his graft David Crystal explicated this portent as follows: "This would form a fragment of a much broader economic perspective, in which the traditional view, that the economy influences language, is supplemented by the notion that language exercises a strong influence on the economy. There are several domains in which languages play an important role, and thus contribute to their economic success" (Crystal, p. 172). As prescripts argue that there is a need for people to learn how to pronounce words and speak the languages since new and alternative words appear to name new things and processes, new idiomatic expressions, metaphors, similes and spellings appear to express older ones which are progressively getting out of use. Therefore, prescripts claim that these innovations sometimes stay undetected or not much responsiveness is paid to them. They become parts of our day-to-day communication and are used as though there is nothing new in them and hence there is more to be done than just describing them (Renouf & Kehoe, p. 31). Nonetheless, supporters of descriptive approach claim that if the change is recognized, it can face two likely reactions. The first one entails noting on them, trying to describe and categorize them, determining w hether to take them or not or merely accommodating them without any reservations. This is what is involved in descriptive approach. The approach intends to clearly and precisely define how some features of the language are made use of in communication (Kroch, p. 90). On the other hand, this may result to the comprehension that all the etymological units have same the features and may be categorized similarly. Contemporary linguists have a preference of applying descriptive approach to language since it does not necessitate them to decide what the language must look like or recommend what particular rules must be used. The descriptive approach obliges them only to define what language is, what fresh changes have surfaced, what their basic qualities are, and in what way are they used in communication
Friday, November 15, 2019
Factors Affecting Motivation of Employees Many people are currently working in call centres and much more are expected to work in them in the near future. Motivation of these call centre employees is of utmost importance so as to refrain them from leaving their work. Purpose: The purpose of this dissertation is to dredge out the factors that affect the motivation of the employees working in call centres and to contribute to research in the area of motivation among call centre employees. Method: The method that will be used is through questionnaires, where employees will be able to complete a set of questions which will specifically address the subject of Motivation amongst the workers. Benefits of the study: This study will be of great benefit as it responds to the call for more investigation into the factors that de-motivate call centre workers to perform. It will further be of importance to call centre managers who, through considering this study will be able to rethink their approaches to productivity, particularly on how they could better motivate their staff to achieve higher output. Almost all consumers have had experience with call centres (Anton, 2000; Dean, 2002). Why are they essential? Call centres are strategically important to many organisations because they are often the major customer interface, and they can provide a service-based competitive edge using high volume, low cost delivery via telephones (Callaghan and Thompson, 2001). Call centres are a growing part of the service industry in many countries and a substantial amount of call centre jobs have been created in this sector in recent years (Baumgartner, Good, Udris, 2002; Holman, 2003; Moltzen Van Dick, 2002; Wegge, Van Dick, Fisher, West, Dawson, 2006). Researchers already recognised that service work, that is, work in call centres was stressful according to a study carried out by Donovan in 1920. The conflicting demands for both quality and quantity, and the emotional nature of customer interactions all contribute to the strain that call centre workers experience (Varca, 2006). Moreover, scho lars have shown that call centre workers are under great pressure to meet their productivity goals at the same time as delivering quality customer service (Deery et al., 2002; Kinnie et al., 2000; Singh, 2000). As a result, call centre work carries with it high levels of employee stress. Consequently, the call centre employees need to be constantly motivated so as they demonstrate keenness and enthusiasm for their work. Motivation is simply the process of arousing and sustaining goal-directed behavior (Nelson Quick, 1997). One of the managers primary tasks is to motivate people in the organization to perform at high levels (Moorhead Griffin, 1992). The Hawthorne Studies conducted by Elton Mayo from 1927 to 1932 showed that views of how managers behave were a vital aspect of motivation and improved performance. This study brought to light the fact that peoples psychological and social needs have to be taken into account to make them feel important and thus motivate them to work. In addition, the work of Maslow in 1943 provided a major impetus to employee motivation since he put forward a theoretical framework of individual personality development and motivation based on a hierarchy of human needs. Likewise, Herzberg and McGregor also developed theories of motivation . Herzberg was of view that to motivate workers to give their best, proper attention must be given to a different set of factors, the motivation or growth factors. Additionally, McGregor argued that the style of management adopted is a function of the managers attitudes towards human nature and behaviour at work. He put forward two suppositions called Theory X and Theory Y which are based on popular assumptions about work and people. The ingredients of motivation lie within the employees themselves. So, managers should have the knack to motivate their de-motivated employees since, as mentioned above, employees at call centres face a lot of ordeals. Moreover, organizations are made of their individual members. The individual is a central feature in any workplace whether acting isolation or in a group, in response to the expectations of the organization. Where the needs of the individual and the demands of the organisation are incompatible, it can result in frustration and conflict. So, managers have as main aim to keep the motivation of their employees at a high level so as to achieve desired results and performance. PROBLEM STATEMENT Call centres are facing a major problem these days, namely absenteeism which can have a large impact service quality. Due to this problem, there is fewer staff to handle customer interactions, wait queues tend to swell and call centre employees are under high work pressure. This tends to impact directly on their morale and similar behaviour may be fostered in those left to carry the can. Call centre work is very monotonous due to highly repetitive nature of the job. Thus, call centres run the risk of the employees easily losing enthusiasm and becoming demoralised. Moreover, call centres provide limited career opportunities and they risk losing their best people if they cannot provide adequate career prospects. Talented employees lose interest in their work; they become de-motivated and stop working towards the high standards they set up before. Additionally, call centre employees have to work in night shifts which pose a problem to them. Employees, mainly the female staff fear workin g at night for security reasons. Social life is almost inexistent for them, since they work all the time. They also face problems such as inconvenient postures due to computer work and high noise level. It can thus be deduced that the work of these persons is not so simple and very demanding. AIMS AND OBJECTIVES This study has as aims to determine the factors which affect the motivation of call centre employees. Its objectives are to acknowledge the problems faced by call centre staff so that the managers of call centres take necessary incentives to motivate their staff. This will help create a better working environment in which each employee will thrive. Besides, this study will benefit to the learning population who may be doing research on this particular topic. METHODOLOGY There are two types of data that can be collected, namely primary data or secondary data. Secondary data is data which exists already and which has been produced by some other person. It is known as secondary research because the person using it is the secondary user of the data. Primary data, on the other hand, refers to the process of generating and collecting original data from the intended operation for an organisation. It is the organisation which determines precisely and accurately what information is needed and from whom it is needed. It then sets about acquiring the data. Primary data sources are obtained by using one or more of the following techniques such as observation, surveys, experiments and questionnaires. To proceed with the study, primary data will be used, namely questionnaires. A questionnaire is a tool used by to deliver questions to respondents and then noting down their answers. Three types of information can be collected while using questionnaires. Fact: data such as demographic information, age, gender and so on. Opinion: beliefs, attitudes, feelings and knowledge. Motive: knowing peoples reasons for a particular belief or action. Questionnaires will be used since they will help to compare results as all the employees of call centres will be asked the same set of questions logically related to the problem under study, that is, factors affecting motivation. Thus, their responses can be added meaningfully. At around 150 questionnaires will be distributed to the employees. Firstly, the method of sampling used will be convenience sampling. Convenience sampling will enable me to give the questionnaires to any person whom I know, who will in turn give them to other colleagues to be filled in. Cluster sampling will also help me distribute the questionnaires. This consists of drawing up a list of clusters that together comprise the whole population and then selecting a sample of clusters (by using simple random sampling). The call centre employee population is conveniently divided into groups. For example, there are employees doing morning shifts and those doing night shifts. So, questionnaires will be given to these two groups accordingly. BENEFITS OF THE RESEARCH There are several benefits of the research. Firstly, this research may be used as a tool for managers to motivate their staff. Managers, as well as employers, will get a glimpse of the factors affecting the performance of the employees and through this; they will be able to implement several measures to encourage them to work. For example, it could be found that employees value getting access to training and development programs (Shah and Bandi, 2003). Having access to vocational training is perceived as a real job enrichment and benefit, so the organisation would highly benefit from it. Furthermore, through this study, the employment rate could increase. Since managers would be aware of how to attract and motivate their staff, more and more persons would be eager to join the call centre industry. As a result, the rate of unemployment will decrease, hence benefiting to the Government and the society as well. Amongst these target audiences, that is the managers and the Government, the re is also the learning population which will get benefit from it. Students may use this study as a means to acquire more knowledge on call centre industry or even use the data to carry on with their projects. While conducting the research, several direct and indirect costs need to be taken into account. Expenses such as printing and photocopying of questionnaires and transport need to be catered for. Moreover, a budget is also being allowed for unexpected expenses which may crop up in the course of the research.
Wednesday, November 13, 2019
Name:Ã Ã Ã Ã Ã Tennessee v. Garner Citation:Ã Ã Ã Ã Ã No. 83-1035, 83-1070 (1985) Facts:Ã Ã Ã Ã Ã Ã Ã Ã Ã Ã On October 3, 1974, Memphis Police Officers Hymon and Wright were dispatched to answer a Ã¢â¬Å"prowler inside call.Ã¢â¬ When the police arrived at the scene, a neighbor gestured to the house where she had heard glass breaking and that someone was breaking into the house. While one of the officer radioed that they were on the scene, the other officer went to the rear of the house hearing a door slam and saw someone run across the backyard. The suspect, Edward Garner stopped at a 6-feet-high fence at the edge of the yard and proceeded to climb the fence as the police officer called out Ã¢â¬Å"police, halt.Ã¢â¬ The police officer figured that if Garner made it over the fence he would get away and also Ã¢â¬Å"figuredÃ¢â¬ that Garner was unarmed. Officer Hymon then shot him, hitting him in the back of the head. In using deadly force to prevent the escape of Garner, Hymon used the argument that actions were made under the authority of the Tennessee statute and pursuant to Police Department policy. Although the departmentÃ¢â¬â¢s policy was slightly more restrictive than the statute it still allowed the use of deadly force in cases of burglary. GarnerÃ¢â¬â¢s fathersÃ¢â¬â¢ argument was made that his son was shot unconstitutionally because he was captured and shot possessing ten dollars that he had stolen and being unarmed showing no threat of danger to the officer. The incident was then reviewed by the Memphis Police FirearmÃ¢â¬â¢s Revie...